RETURNS

Our returns policy lasts 30 days. In addition, in accordance with current legislation, consumers have a period of 14 calendar days from the receipt of the order to exercise their right of withdrawal, without needing to state a reason.

To exercise the right of withdrawal, the customer must communicate their decision to return the product within this period, by writing to daigobeese@gmail.com.

Once the return has been communicated, the product must be sent without undue delay and, in any case, within 14 calendar days following the communication of withdrawal.

The product must be, as far as possible, in its original condition. The customer may handle the product only to the extent necessary to ascertain its nature, characteristics, and functioning. The customer will be responsible for any diminished value of the product resulting from handling other than what is necessary to ascertain these characteristics.

PRODUCTS NOT ACCEPTED

The right of withdrawal will not apply to those products that are legally excluded from this right, such as products made to the consumer's specifications or clearly personalized, products that may deteriorate or expire quickly, and other cases established by current legislation.

RETURNS FOR DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective, damaged, or incorrect product, you must contact us as soon as possible by writing to daigobeese@gmail.com, indicating the order number and, when necessary, attaching photographs or videos of the product.

In these cases, the rights corresponding to the legal guarantee and current consumer and user regulations will apply.

The legal guarantee for new products will be as established by current legislation.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

In the event of exercising the legal right of withdrawal, we will refund the amounts paid by the customer, including standard delivery costs, excluding additional costs resulting from choosing a delivery method other than the least expensive ordinary method.

The refund may be withheld until we have received the returned product or until the customer provides proof that they have sent it, whichever condition is met first.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, you can contact us by writing to daigobeese@gmail.com.

SALE ITEMS

Sale items are also subject to the legal right of withdrawal and the corresponding legal guarantee, under the terms established by current legislation.

EXCHANGES

We only replace items if they are defective, damaged, or there is a lack of conformity.

If you need to exchange an item for the same product, send us an email at daigobeese@gmail.com before making the shipment.

SHIPPING RETURNS

To return your product, you should mail your product to:

Calle Ecuador N.º 45
18007 Granada
España

In case of exercising the legal right of withdrawal, the direct costs of return will be borne by the customer, unless it is legally our responsibility to cover them or we have agreed otherwise.

Return shipping costs are non-refundable, unless the return is due to a defective, damaged, incorrect product, or a lack of conformity for which we are responsible.

We recommend using a trackable shipping service when returning an item, as we cannot be responsible for products lost during return transit until they are received by us.

For any inquiries related to a return, you can contact us at daigobeese@gmail.com.